Generally, orders are shipped within 24-48 hours of receipt. Orders are not shipped on weekends or holidays. Packages leave the shop around 12:00 PM (central).
During our peak season (September-December), it is very busy and processing your order make take a little longer. It could be 48 to 72 hrs. I never make any substitutions in your items and try to contact you if I am out of something before shipping. This can delay getting a package out. If I have tried to contact you and have received no response, I will go ahead and ship the items available on your order and include a note that I was out of an item. etc. I will try to contact you by e-mail and/or phone.
Delivery times are based on the day order is shipped. For instance, 2-day shipping, means two business days after the order is shipped, not two days from the date the order was placed.
Shipping prices are based on weight and package size. Please note that when multiple items are placed in the shopping cart, the shipping can sometimes get skewed. If we are able to adjust your shipping down, we always will and will issue you a refund for the overage paid.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and unopened. Your item needs to have the receipt or proof of purchase.
Any order placed for monogrammed, customized, handmade or made-to-order cannot be canceled or modified after the order is placed.
You will be responsible for paying for your own shipping costs for returning your item unless we are at fault. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will not be refunded to you.
Customs, Duties and Taxes
Michelle's aDOORable Creations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If at any time you have questions, please contact me via e-mail.
I am in the central time zone. If you need to call me, please call between 9:00 AM and 4:00 pm, Monday thru Friday. It is more much efficient for me during my busy season especially, to respond to your needs by email. Thank you for understanding.