You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and unopened. Your item needs to have the receipt or proof of purchase.
Any order placed for monogrammed, customized, handmade or made-to-order cannot be canceled or modified after the order is placed.
You will be responsible for paying for your own shipping costs for returning your item unless we are at fault. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will not be refunded to you.
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Michelle's aDOORable Creations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).